Cookies are text files with small pieces of data that are uploaded to your computer. They are used to improve your web browsing experience. Data stored in a cookie is created by the server upon your connection.
When the cookie is exchanged between your computer and the network server, the server reads the information to help you navigate through our website.
By clicking Deny: you only allow cookies that do not require user consent.
You'd like to change your preferences: delete your cookies using your web browser history. Then reload the current page and you'll be ask to set your settings again.
Email and newsletter related cookies: this website offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies:
you can buy products from this website and we do need cookies to help you out with the
shopping cart and order process.
NB : we do not collect or store your payment or bank details at anytime on this website.
Forms related cookies: when you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
This website uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the website and ways that we can improve your experience.
We might use social media share buttons and/or plugins on this site that allow you to connect with our social network. By social media, we mean: instagram, facebook, youtube, pinterest, linkedin etc.
All of our gemstones are certified by Julien Boemo (FGA). He is a qualified gemologist graduated from the international school of Gem-A in London.
Shipping is free to Metropolitan France. Depending on the country you live in, shipping rate may change. Please go to your shopping cart and select the country you live. By doing so, you'll know the exact amount of your shipping cost.
We accept the following methods of payment:
Your invoice will be sent to you by email.
Your data is fully encrypted and cannot be read by any third party. We do not collect your bank, debit or credit card details. Our website operates on a valid SSL certificate.
Unless otherwise stated in your order confirmation, we ship our products within one to three business days after order. Time for the carrier to deliver your parcel may vary depending on the country you live in. It usually takes less than ten business days to be delivered all over the world.
We have a 14 days return policy for products purchased online at www.gem-forest.com. In another word, you have 14 days of the date you took receipt of the ordered product or the order reached the collection point to let us know that you want to send back your product and cancel your order.
Before returning your parcel, contact us first for further instructions. In your email, send us the following information:
You are repsonsible for postage, protection of the product and shipping cost. Returned item(s) must be unused and in original condition.
Always use a traceable shipment to send back your product.
We will refund your order as soon as we will receive your product back in the original condition.
We will refund your money by using the same method of payment that you used to purchase our product.
Please select your country in the following list then click on update to check shipping rates.