All our stones are certified by Julien Boemo (FGA), gemologist graduated from the international Gem-A school in London.

Shipping is free within mainland France. Depending on the country you live in, shipping fees may vary. Please go to your shopping cart and select your country of residence to know the exact shipping costs.

We accept the following payment methods:

• Debit or credit card - Visa, Mastercard, or American Express.
• Paypal - Available worldwide. Its use does not require being registered on their website.

Yes, your invoice will be sent to you by e-mail.

Your data is fully encrypted and cannot be read by third parties. We do not collect your bank, credit, or debit card number. Our website is regularly updated and has a valid SSL certificate.

Unless mentioned in your order confirmation, we ship our products within one to three working days after your purchase. The carrier's delivery time may vary from country to country. It usually takes less than 10 days to be delivered worldwide.

We have a 14-day return policy for your products purchased online on www.gem-forest.com. In other words, you have 14 days from the date of receipt of your product (or the moment the product reaches the collection point) to let us know that you wish to cancel your order and return your product.

Before returning your package, contact us by e-mail for return instructions. In your email, please send us the following information:

• E-mail used to purchase the product
• Name of the item and weight (if applicable)
• Customer’s name
• Order number

You are responsible for the protection of the product and the return shipping costs. Returned items must not be "used" and must be in perfect original condition.

For the return, use a tracked shipment and insurance if necessary.

We will refund you as soon as we have received your product in its original condition.

We will refund you using the same payment method you used to purchase your product.