We collect your data when you:
We will never share or sell your personal information to third parties unless required by law. You'll find the list of legal necessities down below:
We will store your data for as long as it is required by law and regulation.
Gem-Forest assures that we have taken all administrative, technical and physical measures to protect your personal data against accidental, unlawful or unauthorized destruction, loss, access, disclosure or use.
We ensure that your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. This is noted by a small “lock” icon for any website which uses SSL and is situated in the very beginning of your address bar, right before the web address.
Our website can contain links towards other websites/organisations that do not belong to us or are not controlled by us. We are not responsible for third parties website. We encourage you to read the privacy notices on the other websites you visit.
All legal entities within Gem-Forest group operate as data controllers within the meaning of GDPR – (EU) 2016/679 – Art. 26.
If you have any questions, you can contact us at any time by sending us an email.
All of our gemstones are certified by Julien Boemo (FGA). He is a qualified gemologist graduated from the international school of Gem-A in London.
Shipping is free to Metropolitan France. Depending on the country you live in, shipping rate may change. Please go to your shopping cart and select the country you live. By doing so, you'll know the exact amount of your shipping cost.
We accept the following methods of payment:
Your invoice will be sent to you by email.
Your data is fully encrypted and cannot be read by any third party. We do not collect your bank, debit or credit card details. Our website operates on a valid SSL certificate.
Unless otherwise stated in your order confirmation, we ship our products within one to three business days after order. Time for the carrier to deliver your parcel may vary depending on the country you live in. It usually takes less than ten business days to be delivered all over the world.
We have a 14 days return policy for products purchased online at www.gem-forest.com. In another word, you have 14 days of the date you took receipt of the ordered product or the order reached the collection point to let us know that you want to send back your product and cancel your order.
Before returning your parcel, contact us first for further instructions. In your email, send us the following information:
You are repsonsible for postage, protection of the product and shipping cost. Returned item(s) must be unused and in original condition.
Always use a traceable shipment to send back your product.
We will refund your order as soon as we will receive your product back in the original condition.
We will refund your money by using the same method of payment that you used to purchase our product.
Please select your country in the following list then click on update to check shipping rates.