Cookies are small text files stored on your computer. They contain data that helps improve your browsing experience. The data in a cookie is created by the server when you connect to our website.
When a cookie is exchanged between your computer and the server, the server reads the information to help you navigate our website more efficiently.
We use cookies to make your browsing experience smoother when visiting our Gem-Forest website. On your first visit, a banner will ask whether you want to accept or reject our cookie policy:
By clicking Accept, you allow us to use cookies that require user consent. Note that most of the cookies on this site do not require consent.
By clicking Reject, you only allow cookies that do not require user consent.
If you want to change your preferences, you can delete cookies using your browser’s history. Then reload our website, and the cookie banner will appear again.
Email and newsletter cookies: This website allows you to subscribe to our newsletter. Cookies may be used to check your subscription status and send notifications to both members and non-members.
Order-related cookies: These cookies help you navigate the shopping cart and complete purchases.
Note: Your banking information is not collected or stored on our website or in any database.
Form-related cookies: When you submit data via a form, such as the contact page or blog comments, cookies may remember your username for future correspondence.
Sometimes, we may use cookies provided by third parties.
We use Google Analytics to understand how visitors interact with our site, helping us improve your experience with Gem-Forest.
For more details, please refer to Google Analytics’ privacy policy.
We may use social media buttons or plugins to connect you to our networks, such as Instagram, Facebook, YouTube, Pinterest, LinkedIn, etc.
We may update our cookie policy from time to time. Any changes will be displayed on this page, so please check it regularly to stay informed.
Our cookie policy was last updated on September 1, 2025.
All our stones are certified by Julien Boemo (FGA), gemologist graduated from the international Gem-A school in London.
Shipping is free within mainland France. Depending on the country you live in, shipping fees may vary. Please go to your shopping cart and select your country of residence to know the exact shipping costs.
We accept the following payment methods:
Yes, your invoice will be sent to you by e-mail.
Your data is fully encrypted and cannot be read by third parties. We do not collect your bank, credit, or debit card number. Our website is regularly updated and has a valid SSL certificate.
Unless mentioned in your order confirmation, we ship our products within one to three working days after your purchase. The carrier's delivery time may vary from country to country. It usually takes less than 10 days to be delivered worldwide.
We have a 14-day return policy for your products purchased online on www.gem-forest.com. In other words, you have 14 days from the date of receipt of your product (or the moment the product reaches the collection point) to let us know that you wish to cancel your order and return your product.
Before returning your package, contact us by e-mail for return instructions. In your email, please send us the following information:
You are responsible for the protection of the product and the return shipping costs. Returned items must not be "used" and must be in perfect original condition.
For the return, use a tracked shipment and insurance if necessary.
We will refund you as soon as we have received your product in its original condition.
We will refund you using the same payment method you used to purchase your product.
