Privacy Policy

The privacy policy describes what data Gem-Forest collects and how we use this data. It also describes your rights and how you can exercise them.

When do we collect your data?

We collect your data when you:

• Access our website for the first time. We use cookies, please refer to the cookies page to learn more.
• Subscribe to our newsletter.
• Use our contact form.
• Purchase our products.
• Use social media buttons to share, mention, or tag us.
• Communicate with our customer service.

What data do we collect?

• Information about how you use our website.
• Your contact information when you interact with us: name, postal address, phone number, email address.
• Purchase details as well as your payment method and transaction number. Please note that we do not collect your banking details and/or payment information such as credit card numbers when you purchase a product from us.
• Customer service information – all forms of communication between you and our customer service.
• Your order history.

Why do we process your data?

• In order to process and ship your orders.
• To comply with tax administration requirements – to declare our sales.
• To be able to handle any issues you may encounter: questions about our products, return policy, and warranties.
• To send our newsletter if you have given us your consent.

Who do we share your data with?

We will not share or sell your personal information to third parties unless required by law. You can find a list of legal requirements below:

• We may transfer essential information to accounting services, tax administration services, and when required by law.
• We provide your name, address, and possibly your phone number/email to shipping companies that deliver our products.

How long do we store your data?

We store your data for as long as required by law.

What are your data protection rights?

• The right to be informed.
• The right of access: you can access your personal data at any time by sending us an email. You will need to prove your identity and sign documents to secure the process for us, you, and our other customers.
• The right to rectification: if necessary, you can ask us to update your personal information.
• The right to erasure: for your own reasons, you can ask us to delete all or part of your personal data.
• The right to restrict processing: if requested, we may restrict how your personal data is used by our company.
• The right to data portability: you may ask us to transfer part of your personal data to another company or association under secure conditions.
• The right to object.
• Rights related to automated decision-making and profiling.

The security of your data

Gem-Forest ensures that we take all possible administrative, technical, and physical measures to protect against unauthorized access, use, modification, deletion, and disclosure of personal data.

We ensure that your data will be treated confidentially and encrypted using an SSL-secured server (Secure-Socket-Layer). Encrypted information such as your orders, names, addresses, credit card, or banking information cannot be read by third parties. The small padlock proving the use of SSL is located at the beginning of your browser’s address bar.

Links to other websites

Our website may contain links to other websites not owned or controlled by us. Please note that we are not responsible for these other websites or the privacy practices of third parties. We encourage you to be cautious when leaving our website and to read the privacy statements of each website that may collect personal information.

Data control

All legal entities of the Gem-Forest group comply with data control under the terms of the GDPR – (EU) 2016/679 – Art. 26.

Changes

The privacy policy may be updated regularly to comply with the law or to reflect changes in our practices. The date of modifications to the privacy policy is indicated on this page. Please check this page as often as possible to stay informed of any updates.

Updates

Our privacy policy was updated on 01/09/2025. You can view the latest version of the privacy policy at any time by clicking on the "Privacy Policy" link located in the footer of the Gem-Forest website.

Contact

If you have any questions, you can contact us at any time by sending us an email.